MySQL Enterprise is available in four tiers — choose the service level that best meets your needs.

	MySQL Enterprise Basic	MySQL Enterprise Silver	MySQL Enterprise Gold	MySQL Enterprise Platinum
	EUR 479 /Server/Year Buy Now	EUR 1599 /Server/Year Buy Now	EUR 2399 /Server/Year Buy Now	EUR 3999 /Server/Year Buy Now
Software
MySQL Enterprise Server	Pro	Pro	Pro	Pro
Monthly Rapid Updates	Yes	Yes	Yes	Yes
Quarterly Service Packs	Yes	Yes	Yes	Yes
Add-on Products & Services
Memcached for MySQL			Yes	Yes
DRBD for MySQL			Option4	Option4
Update Services
Software Updates Service	Yes	Yes	Yes	Yes
Technical Alerts	Yes	Yes	Yes	Yes
MySQL Enterprise Monitor
Enterprise Dashboard		Yes	Yes	Yes
Notifications and Alerts		Yes	Yes	Yes
Custom Advisor		Yes	Yes	Yes
Upgrade Advisor		Yes	Yes	Yes
Administration Advisor		Yes	Yes	Yes
Security Advisor		Yes	Yes	Yes
Replication Monitor			Yes	Yes
Replication Advisor			Yes	Yes
Memory Usage Advisor			Yes	Yes
Schema Advisor				Yes
Performance Advisor				Yes
Consultative Support 1
Remote Troubleshooting			Yes	Yes
Replication Review			Yes	Yes
Query Review				Yes
Schema Review				Yes
Performance Tuning				Yes
Customer Code Reviews: MySQL Client APIs				Yes
Customer Code Reviews: MySQL User Defined Functions & Server Extensions				Yes
Customer Code Reviews: MySQL Stored Procedures, Triggers & Functions				Yes
Problem Resolution Support
Number of Incidents	2	Unlimited	Unlimited	Unlimited
Web-based Case Management	Yes	Yes	Yes	Yes
Phone Access		Business Hours	24x7	24x7
Support Access	Business Hours	Business Hours	24x7	24x7
Max Initial Response Time	2 bus. days	4 hours	2 hours	1 hour
Emergency 2 Response Time			1 hour	30 min
Emergency 2 Bug Fix Escalation			Yes	Yes
Emergency 2 Hot Fix Build			Yes	Yes
Custom Build				Option 4
Self Help Support
Knowledge Base	Yes	Yes	Yes	Yes
Lifecycle/EOL Support
Active	Yes	Yes	Yes	Yes
Extended		Yes	Yes	Yes
Account Management 4
Technical Account Manager (TAM)				Option 4
Proactive Case Mgmt.				Option 4
Scheduled Status Calls				Option 4
Scheduled Onsite Visits				Option 4
Scheduled Environment & Performance Review				Option 4
Indemnification 3
Indemnification			Option 4	Option 4
Unlimited
Unlimited			Option	Option
	Buy Now	Buy Now	Buy Now	Buy Now

1. Consultative Support: Max 8 hours/server/year Enterprise, Max 100 hours/year for Unlimited.
2. Emergency is an incident with Severity 1
3. Indemnification is available to qualified customers
4. For Pricing of Options and volume discounts: Contact MySQL